Cancellation policy

Last updated: July 24, 2026

Some items in our store may be offered as a subscription, a pre-order, or try before you buy. This policy explains how you can change or cancel these purchases.

🔄 SUBSCRIPTIONS

When you purchase a subscription you'll receive repeat deliveries based on the duration and frequency you select. Your payment details will be stored securely and you'll be charged for each delivery unless you choose to pay in advance.

Some subscriptions may auto-renew at the end of their duration. If you don't want to renew, you can cancel at any time.

To cancel or modify your subscription:

Cancellation requests must be made at least 24 hours before the next scheduled billing date to avoid being charged for the next order. Once cancelled, no further charges will be made. There are no cancellation fees.

📦 PRE-ORDERS

When you purchase a pre-order, you are buying a product not yet in inventory. We may collect no payment or a partial deposit at checkout, then fulfill and charge the full or remaining payment at a future date.

You can cancel a pre-order that has not yet been fulfilled. If the order has already been fulfilled, you cannot cancel it, but you may request a refund in accordance with our Refund Policy.

✅ TRY BEFORE YOU BUY

When you purchase a try before you buy item, we authorize your payment method before fulfilling the order. You will have a set period of time to decide if you want to keep the item. If you do not return the item within that period, your payment method will be charged the full amount.

📧 CONTACT US

Questions about your subscription or purchase options?
📩 info@theallorastore.com
⏰ Response time: within 24 hours 🖤✨