Shipping policy

At Allora, we're committed to getting your wellness essentials to you as quickly and safely as possible. Here's everything you need to know about our shipping process.

📦 ORDER PROCESSING

All orders are carefully processed and prepared within 1 to 2 business days after payment confirmation. Orders placed on weekends or public holidays will be processed the next business day.

You will receive an email confirmation with your tracking information once your order has shipped.

🌍 SHIPPING OPTIONS & DELIVERY TIMES

✅ Standard Shipping — 5 to 7 business days
✅ Expedited Shipping — 2 to 3 business days
✅ Free Standard Shipping on all orders over $50

Please note: Delivery times are estimates and may vary due to carrier delays, weather conditions, or peak season volumes.

🌎 INTERNATIONAL SHIPPING

We currently ship to select international destinations. International delivery times vary by country and may be subject to customs processing delays. International customers are responsible for any applicable customs duties, taxes, or import fees. These charges are not included in the product price or shipping cost at checkout.

📍 ORDER TRACKING

Once your order ships, you will receive a tracking number via email. You can use this number to track your order in real time on our Order Tracking page or directly on the carrier's website.

📬 UNDELIVERABLE PACKAGES

If a package is returned to us due to an incorrect address, failed delivery attempts, or refusal of delivery, we will contact you to arrange reshipment. Additional shipping fees may apply. Allora Store is not responsible for packages returned due to customer error.

✏️ ADDRESS CHANGES

If you need to update your shipping address after placing an order, please contact us immediately at support@theallorastore.com. We will do our best to accommodate changes, but we cannot guarantee modifications once the order has been processed or shipped.

⚠️ IMPORTANT NOTES

✅ Please ensure your shipping address is correct at checkout — Allora is not responsible for orders delivered to incorrect addresses provided by the customer.
✅ If your package appears lost or damaged, contact us immediately at support@theallorastore.com and we will work to resolve the issue promptly.
✅ Allora is not responsible for shipping delays caused by the carrier, customs, or circumstances beyond our control.

📧 NEED HELP?

Our team is here for you!
📩 support@theallorastore.com
⏰ Response time: within 24 hours 🖤✨