📦 Track Your Order
At Allora, we believe your wellness journey shouldn't stop at checkout. We're committed to keeping you informed every step of the way — from our hands to yours.
🔍 HOW TO TRACK YOUR ORDER
Once your order has been shipped, you will automatically receive a shipping confirmation email containing :
✅ Your order number
✅ Your unique tracking number
✅ A direct link to track your package in real time
✅ Estimated delivery date
Simply click the tracking link in your email to monitor your package at any time, from anywhere.
⏱️ SHIPPING TIMEFRAMES
| Shipping Method | Delivery Time |
|---|---|
| Standard Shipping | 5 – 7 business days |
| Expedited Shipping | 2 – 3 business days |
| Order Processing | 1 – 2 business days |
Delivery times are estimates and may vary during peak seasons, holidays, or due to carrier delays.
📧 HAVEN'T RECEIVED YOUR TRACKING EMAIL?
Please check the following before contacting us :
✅ Check your spam or junk folder
✅ Verify the email address used at checkout is correct
✅ Allow up to 48 hours after your order is placed for your tracking email to arrive
✅ Make sure your order was successfully confirmed
If you still can't locate your tracking information, contact us at support@theallorastore.com with your order number and we'll locate your shipment right away!
🌍 INTERNATIONAL ORDERS
International shipping is available to select countries worldwide. Please note :
✅ Delivery times vary by destination and customs processing
✅ International customers are responsible for any customs duties or import taxes
✅ Allora is not responsible for delays caused by customs authorities
❓ FREQUENTLY ASKED QUESTIONS
My tracking shows delivered but I haven't received my package.
Please check with neighbors or building management first. If still not found, contact us within 7 days of the delivery date.
My tracking hasn't updated in several days.
Occasionally tracking updates experience delays. If there is no movement after 5 business days, contact us immediately.
Can I change my shipping address after placing my order?
Address changes can only be made within 24 hours of placing your order. Contact us immediately at support@theallorastore.com.
📧 NEED HELP?
Our wellness team is always here for you!
📩 support@theallorastore.com
⏰ Response time: within 24 hours 🖤✨