Refund policy

🔄 Refund Policy
Last updated: July 24, 2026

Your satisfaction is our priority. At Allora, we stand behind the quality of every product we sell. If you are not completely satisfied with your purchase, we're here to make it right.

💰 OUR 30-DAY SATISFACTION GUARANTEE

We offer a 30-day satisfaction guarantee on all Allora products. If you are not happy with your purchase for any reason, contact us within 30 days of delivery and we will process a full refund — no hassle, no questions asked.

✅ ELIGIBILITY FOR REFUNDS

To be eligible for a refund:

  • Your request must be made within 30 days of delivery
  • The product must be unused or minimally used
  • Proof of purchase (order number) is required
  • Original packaging is preferred but not required

🚫 NON-REFUNDABLE ITEMS

The following are not eligible for refunds:

  • Products that have been fully used
  • Items purchased on final sale
  • Original shipping costs
  • Digital products or downloadable content

📦 HOW TO REQUEST A REFUND

To request a refund, simply email us at support@theallorastore.com with your order number and reason for return. Our team will respond within 24 hours with instructions. Your refund will be processed within 5 to 7 business days once approved.

⚠️ DAMAGED OR DEFECTIVE ITEMS

If you received a damaged, defective, or incorrect item, contact us within 48 hours of delivery at support@theallorastore.com with:

  • Your order number
  • A photo of the damaged item and packaging

We will send a replacement or issue a full refund at no cost to you — no return required.

💳 REFUND METHOD

Refunds are issued to the original payment method used at checkout. Please allow 5 to 7 business days for the refund to appear on your statement depending on your bank or card provider.

🔁 EXCHANGES

If you received a damaged or incorrect item, we will send a replacement at no extra cost. Simply email us at support@theallorastore.com with a photo of the item and your order number and we will resolve it promptly.

📧 CONTACT US

Questions about your refund? We're here to help!

Allora Store LLC
22214 95th Ave, Queens Village, NY 11429
📩 support@theallorastore.com
⏰ Response time: within 24 hours 🖤✨